Refund policy

Return & Refund Policy

At Crystal Sphere 9, we are committed to providing high‑quality natural crystal products and a satisfying shopping experience.

Returns

We accept return requests within 30 days after delivery.

To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging.
- Customers must contact us before returning any product.

Please contact us at Crystalsphere9@126.com with your order number and details of the return request.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days after delivery.

Please provide:
- Order number
- Photos or videos showing the issue

After reviewing the situation, we will provide a suitable solution, including replacement or refund when applicable.

Natural Crystal Products

Please note that natural crystals are unique products. Variations in:
- Color
- Shape
- Size
- Texture
- Natural patterns and inclusions

are normal characteristics of natural stones and are not considered defects.

Return Shipping

Customers are responsible for return shipping costs unless the product is damaged, defective, or the wrong item was sent due to our error.
Return‑shipping fees paid by customers are non‑refundable.
We recommend using a trackable shipping service for returns.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Wholesale and Custom Orders

Wholesale orders, bulk purchases, and customized products may have different return conditions.
Please contact us before placing large wholesale or custom orders to confirm product details and shipping arrangements.

If you have any questions about returns or refunds, please contact:

Email:Crystalsphere9@126.com