Shipping policy
Shipping Policy
Order Processing
After payment confirmation, orders require 1–3 business days for verification, packing and preparation. This does not include transit time.
Shipping Methods & Estimated Delivery Time
We ship to most countries worldwide.
1. Air Express Shipping
Free air shipping is available for standard-size orders.
Large-volume wholesale orders may have adjusted shipping terms. Please contact us for details.
Estimated transit time: 3–7 business days after dispatch.
Delivery times may vary depending on customs clearance procedures, weather conditions, and local logistics services.
2. Sea Shipping
Sea shipping is an economical option mainly suitable for large and wholesale orders.
Estimated transit time: approximately 30 business days after dispatch.
Sea shipping cannot be selected at checkout. Please contact us by email before ordering if you need sea shipping.
Tracking
A tracking number will be sent to your email once the parcel is dispatched.
Import Duties & Taxes
Buyers are responsible for any import duties, customs fees and local taxes in the destination country.
These charges are not included in the product price or shipping cost unless stated otherwise.
Damaged Goods
If items arrive damaged, please contact us as soon as possible after delivery with your order number and photo/video evidence.
We will review the situation and provide an appropriate solution.
Contact
For shipping-related questions, please contact us:
Email:
Crystalsphere9@126.com